Frequently Asked Questions

Everything you need to know about your LELO shopping experience.

What are your shipping options and delivery times?

We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package in real-time.

What is your return policy?

We offer a 30-day return policy for most items. Products must be returned in their original packaging and in unused condition to be eligible for a full refund or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted for your security.

Are your products covered by a warranty?

Yes, all our products come with a one-year manufacturer's warranty that covers defects in materials and workmanship under normal use.

Is my personal information secure?

Absolutely. We use industry-standard SSL encryption to protect your data and do not share your personal information with third parties without your explicit consent.